Divestiture
1.6 billion dollars
Sale of the commercial business to a private equity firm, completed October 2, 2023.
This comparison is about structure, not insults. A large national organization brings scale, monitoring infrastructure and geographic reach that a regional firm cannot match, and those are real advantages for the right buyer.
Everything factual here is attributed to a public source and a period. Where a number is small or ambiguous, we say so, because overstating it would be the fastest way to lose your trust.
Scale at rebrand
More than 5,000 employees
Including about 2,300 technicians and more than 100 branches.
Customer locations
About 300,000
Reported at the time of the rebrand.
2026 trade ranking
Fourth overall
Total annual revenue of roughly 1.6 billion dollars, about 5,554 employees.
The factual profile
ADT sold its commercial business to a private equity firm for 1.6 billion dollars. The transaction completed on October 2, 2023, and on that date the business became a standalone organization and rebranded as Everon.
At rebrand it reported more than 5,000 employees including about 2,300 technicians, more than 100 branches, and approximately 300,000 customer locations. Industry trade rankings for 2026 placed its total annual revenue at roughly 1.6 billion dollars with about 5,554 employees, fourth overall, and its systems-integration revenue at roughly 950 million dollars, third overall. It has continued acquiring regional integrators since the rebrand.
The complaint record, handled honestly
Its Better Business Bureau profile shows that it is not BBB accredited and lists 26 complaints over three years. Say the obvious thing immediately: 26 complaints across roughly 300,000 customer locations is not a scandal. Any page implying otherwise is being dishonest with you, and you should treat that page's other claims with suspicion.
The useful signal is not the count. It is the pattern. The complaints cluster around a small number of structural contract features rather than around technical incompetence.
- Billing continuing after a cancellation request.
- Difficulty cancelling, and automatic renewal producing unwanted billing.
- Service response delays.
- Communication and account management gaps.
- Disputes over who pays for equipment replacement.
Questions to ask any integrator before you sign, including us
This checklist is neutral. Use it on every proposal you receive, including ours. We answer all eight in writing, and any integrator who will not answer them is telling you something.
- 1What is the initial term?
- 2Does it auto-renew, and what is the written notice window to prevent renewal?
- 3Is there an annual price escalator, and is it capped?
- 4Who owns the equipment at the end of the term?
- 5If I leave, do I receive the system's programming, credentials and administrator passwords?
- 6Is monitoring bundled with service, and can I unbundle them?
- 7Who specifically will service the system, and will it be the same people who install it?
- 8What is the documented response time, and what happens if you miss it?
Employee review data for context
Glassdoor reviews average roughly 3.3 out of 5 across about 105 reviews, with about 53 percent of reviewers recommending the company. That is a small sample and should be weighted accordingly. It is context, not a verdict.
Transaction details, headcounts, trade rankings, Better Business Bureau data and employee review statistics reflect published sources as of the periods named and change over time. Verify current figures directly.
Common questions
Should I sign a long-term commercial security contract?
A term is fine when the exit is clean. Get the notice window, the escalator cap, the equipment ownership at term end and the credential handover in writing. A long term with an unclear exit is where most disputes in this category start.
Do I own my security equipment at the end of a contract?
It depends entirely on the contract, and it is one of the most common sources of disputes. Ask before signing and get the answer in the document, not in an email.
Can I get my system's admin passwords?
You should insist on it. Administrator credentials, programming and as-built documentation belong with the owner of the system. We hand them over as a standard deliverable.
What is an auto-renewal clause?
It renews your agreement automatically unless you give written notice inside a defined window, often 30 to 90 days before the term ends. Missing that window is the single most common cause of unwanted billing in this industry.
Keep reading
We would rather help you make a good decision than win a bad one.
vs Convergint
If you are rolling out hundreds of sites across many states, a large national integrator is the better choice and we will say so first. If you have one to forty buildings in Colorado, Wyoming, Utah or New Mexico and you want the same person answering the phone in year five, that is the work we do.
Read the full comparisonSupport, warranty and SLA
Our service covers design, installation, configuration, documentation and on-site response. The platform manufacturer covers software releases, support cases and cloud availability under its own published programs. We keep that boundary explicit, because the most common support failure in this industry is a customer who assumed one party covered something the other party did.
Read the full comparisonWhy Confluence Security
Thirty years in the trade, deep expertise in the platform we deploy, and the same people designing, installing and servicing your system. We are vendor neutral, we work with what you already own, and we hand you the documentation and the credentials so you are never locked in.
Read the full comparisonTalk through the practical next step.
Send us the proposal you are holding. We will answer the eight contract questions in writing against our own scope.
We'll get back to you ASAP
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- Phone
- 303 596 7819
- Address
- 6105 S. Main St. Suite #200
Aurora, CO 80016